Spa Loyalty Software

Figuring out how to thrive in the health and wellness industry can be a tough nut to crack if you do not use a dedicated customer loyalty program. It takes several visits, and a consistency in the quality of services on offer, for individuals to trust a gym or spa with something as important as their health. Hence, implementing a rewards program for a spa or fitness studio is a necessity if you want to acquire a sizeable market share and move towards profitability soon after launching.

By offering discounts, rewards and special packages, you will be able to cultivate a group of loyal and regular customer. That’s not all! Your regular customers can recommend your spa to their acquaintances and get you new customers as well! With a special Loyalty Program for Spa and fitness studios, you will have a robust mechanism to retain existing customers and also attract new ones. If you have been on the lookout for an intelligent and dynamic loyalty solution for your spa, you’re at the right place.

Due to the higher margins in the health and wellness industry, services like spa, massage, and fitness training have really become really popular. This has resulted in immense competition in the industry, and often spas get into price wars to retain and attract customers. Instead of implementing retaliatory or defensive pricing strategies, why not be smart and put in place a perennial loyalty program for your customers. You can use the following strategies to ensure a dynamic and intelligent loyalty program:

1. Reward points every time a customer visits your spa for a massage or any other beauty treatment.
2. Offer complimentary offers like a health drink for every nth visit.
3. Design limited-period offers to encourage customer visit.
4. Give away free coupons and gift certificates on every successful referral.

Loyera, an intelligent customer loyalty software for spas,  can help you in the following ways:

1. Send across automated reminders to customers whenever an appointment is due, or on special occasions like birthdays and anniversaries.
2. Set up a referral system for your customers to earn rewards by referring acquaintances.
3. Offer you analytics-based reporting on the busiest and leanest activity days to help you understand customer activity better.
4. Differentiate between high-value and high-potential customers so that you can reward them accordingly

Loyera, a cloud-based Loyalty Solution for Spas and fitness studios, offers a host of unique and practical features for spas and wellness centers. Since Loyera is based on the cloud, you can control and track your loyalty program from just about anywhere. What’s more, crucial data on customer activity and spending will be automatically converted into readable reports for you to act upon. With Loyera, you can also identify different kinds of customers: new, high-value, high-potential, dissatisfied or neutral and design marketing campaigns that specifically target them. Furthermore, you will be able to send offers and discounts to varied groups of customers based on demographic parameters like age, gender, and occupation.

For your customers, Loyera offers the dynamic and intelligent Loyera Member App which instantly communicates the offers and discounts extended by you in real-time. Hassle-free credit and redemption of points, activity logs, social media integration, location-based offers and so much more – the Loyera Member App has more than enough features to keep your customers coming back for more.

If you have set your sights on cultivating a group of loyal and regular customers for your spa, Loyera and the many benefits it offers can help you accomplish the same. All you have to do is sign up, and register your business with the Loyera Business App. Once you have configured your loyalty settings and chosen an appropriate plan, you can start onboarding existing customers on Loyera by asking them to install the Loyera Member App on their phones. As soon as you have the first customer on your Loyera loyalty network, you will be able to reward them points! To ensure a robust and efficient functioning of the program, you would need to get as many of your existing and new customers on Loyera. This can be easily done every time they drop by in your spa or by promoting your loyalty program through social media channels.